In accordance with the Consumer Protection Act, the buyer has the right to unilaterally terminate the contract within 14 days of concluding a distance contract or a contract outside business premises. To exercise this right, you must notify us of your decision to withdraw before the period expires via a clear statement sent by post to Solanski put, Ulcinj 85360, or by email at onlineshop@cungu.com. ,providing the order date, order number, your name, municipality, phone number, and bank account number (if you do not wish to provide or lack a bank account number, please notify us by email atonlineshop@cungu.com.

The buyer can return goods only if they are undamaged, in the original packaging, and include accompanying documentation (invoice, warranty, usage instructions) provided with the item.

If the buyer returns unsatisfactory goods by mail, they bear the cost of this delivery.

If, after receiving the shipment (after the courier representative has departed), the buyer notices physical damage to the goods caused during transportation, they may report it within 24 hours toonlineshop@cungu.com. . Claims submitted in this way will be thoroughly examined with the courier service, but we reserve the right to reject them. Claims for physical damage submitted more than 24 hours after delivery cannot be honored.

Each product in the online store has its image and description. Although we strive for accuracy, we cannot guarantee absolute accuracy. If the product does not match its image or description on the site, the buyer has the right to return it, and the full invoice value will be refunded.

In case of malfunction within the warranty period, the buyer can contact us via email at (onlineshop@cungu.com).